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IDC study: Why strategic automation empowers operations teams and the business to thrive

Published by ServiceNow

It goes without saying that automation breeds efficiency and cost reductions. But what’s lesser known is how automation empowers employees to gain more job satisfaction and delivers other tangible business benefits for organizations. In new research, IDC asked operations teams about the benefits of automation technologies—that they’re experiencing now or anticipating in the future. The study explores automation in these areas:

  • Employee perceptions
  • Current state
  • Impact on employees and the wider business

Through the findings in this ebook, you’ll discover the extraordinary effect of automation on these employees and their organizations—and the downsides of little or no automation. IDC also provides recommendations to operations leaders for both employee engagement and business results tied to automation. Get this insight today to get leg up on the competition and help take your business to the next level.

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