Why Strategic Automation Empowers Employees in HR and Workplace Services

Published by ServiceNow

Process efficiencies and cost savings are among the most common benefits of automation, but its impact on empowering employees has rarely been explored and documented.

In this study, IDC interviewed employees working in HR and Workplace Services that benefit or can potentially benefit from automation technologies. The study was built around key questions across four content areas:

• Employee perceptions of automation.
• State of automation.
• Automation impact on employees.
• Automation impact on the wider business.

The findings presented in this eBook highlight the transformational impact of automation on these employees and their organizations—and the impact of no automation. IDC also provides recommendations in this eBook for business leaders in HR and Workplace Services around employee engagement and business outcomes specific to automation.

With ServiceNow HR and Workplace Service Delivery you can automate better experiences on the platform, including:

• Boosting employee productivity and organizational efficiency.
• Enabling a hybrid workplace.
• Transforming employee journeys.
• Establishing an employee experience platform for next-gen intranet.

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