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Control Freaks Freak Out for Rescue

Published by GoTo

Meet your CX objectives consistently across in-facility and remote customer support teams with a proven solution.

Today’s workforce embraces flexibility, with the majority (64%) of customer care agents working remotely or in hybrid work situations and only 36% in a company facility. That’s a huge shift from where it was before the pandemic, where the majority of workers (51%) were in-facility.

While customer care agents are benefiting from the many advantages of flexible work – such as less commuting and a better work/life balance – their managers are struggling with the lack of visibility into the dayto- day activities of their support teams. If they can’t see their agents at work, how can they ensure agents are delivering a consistent customer experience (CX), the tools they are using are secure and reliable, and agent performance measures up?

To take control, you need a remote support solution with more controls. Download this eBook now.

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