Cyberattacks have been rising steadily over the past two years as digital transformation has led to a more hybrid and hyperconnected world. The bottom line: Breaches are now inevitable — but cyber disasters don’t have to be.
New research from Enterprise Strategy Group (ESG) surveyed 1,000 IT and security...
Published: Jun 07, 2022
Today’s enterprises are not just looking for a unifying architecture that can bring their fragmented infrastructure and deployments under control. They need a system that makes deploying new technologies and services secure and straightforward. This requires more than workarounds connecting disparate security technologies....
Published: May 04, 2022
Cybersecurity attacks continue to grow in number, in complexity and in impact. State and local government entities are not immune, and the ransomware attacks on the Colonial Pipeline and meatpacker JBS USA demonstrate how cyberattacks can affect daily life.
Read now to discover the 5 steps towards cybersecurity resillience...
Published: May 04, 2022
From ordering takeout on an app to joining video calls, the way your customers work and play is constantly changing. So, too, are their financial services needs.
It's up to you as a provider to keep pace with new demands, regulations, and market environments. In this ebook, see how firms like yours use a modern...
Published: May 13, 2022
With the surge in remote workplace collaboration, Office 365 today has emerged as the most popular SaaS application for employees to maintain business continuity. But this has introduced new cloud and data security challenges.
This paper focuses on the emerging challenges facing today's organizations as they...
Published: Jun 15, 2022
Data is the business-critical lifeblood of your digital transformation, enabling new revenue streams, innovation, and business optimization. However, with increased exposure of personal and sensitive data, the risk of abuse and theft is increased. You must safeguard diverse data across business units, applications, and...
Published: Feb 08, 2022
APIs are a contract between the service provider and service consumer. When any application uses an API, it needs to conform to an agreed-upon standard, with implicitly set expectations. What happens behind the scenes is of no concern to the consumer, enabling the service provider to use whatever means necessary to deliver...
Published: May 23, 2022
Today, there is a need to re-imagine the role of delivery structures within the enterprise. A new global business services (GBS) delivery model is emerging: the Center Office. Read how this operating model improves agility, quality, and speed by leveraging enterprise-wide data and bringing together cross-functional teams...
Published: Apr 13, 2022
Delivering a great customer experience is essential in
any business. It drives loyalty, customer retention and,
by extension, revenues and profits.
Done well, it can be a company’s point of difference,
providing a competitive edge.
Read now to discover why technology hasn’t solved customer service...
Published: Jun 01, 2022
This playbook shares insights on how federal agencies can improve workforce optimization and identify opportunities to create better workplaces now and in the future.
This playbook explores: how the pandemic has affected agencies, facts and success stories about workforce optimization, and overcoming workforce optimization...
Published: May 17, 2022
Seems like every week there's news of another cybersecurity breach. Ponemon Institute has found that the typical data breach costs an average of $3.9 million, and that just one breach can decrease your company's stock price by 5%. No one wants to be that kind of typical — no what can you do about it?
...
Published: May 13, 2022
This eBook covers the six practical steps your organization can take to become data-driven and how other organizations are using data to better customer interactions, improve efficiency, and increase agility.
Published: May 09, 2022
Employees want to connect with the company they work for, but that connection is no longer built solely on perks or benefits. Today, employee satisfaction comes from how valued they feel by their company. Not delivering on employee expectations can quickly erode confidence. This eBook highlights the key imperatives driving...
Published: Apr 13, 2022
There’s a lot riding on today’s Helpdesk Managers and their teams. As organizations have expanded in size and scope, user demands for IT support have skyrocketed. Already busy support teams are under strain.
To offer a high-quality support service, Helpdesk Managers need to improve efficiency, by reducing...
Published: May 11, 2022
